Privacy Policy
Lunara places particular importance on protecting your personal data. This policy explains what data we collect, why we collect it, and how we protect it.
The data controller is Lunara, operating under the website lunarashop.fr. For any questions regarding your personal data, you can contact us at contact@lunarashop.fr.
We collect the following data as part of your use of the site:
- First and last name when creating an account or placing an order
- Email address for communication and order tracking
- Mailing address for delivery
- Phone number if provided for delivery tracking
- Payment data processed securely by our provider Shopify Payments
- Navigation data via analytical cookies
- Processing and tracking your orders
- Managing your customer account
- Communications regarding your purchases and after-sales service
- Sending newsletters if you have consented to it
- Improving our website and services by analyzing traffic
- Compliance with our legal and accounting obligations
Your personal data is stored for the period necessary for the purposes for which it was collected. Data related to your orders is stored for 5 years for accounting and legal purposes. Your customer account data is stored as long as your account is active. You can request the deletion of your account at any time.
Your personal data is never sold to third parties. It may be shared with our technical service providers strictly within the framework of fulfilling our services: Shopify for hosting and payment, our carriers for delivery, and our analytics tools for website improvement. Each service provider is obligated to respect the confidentiality of your data.
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Payment transactions are encrypted via SSL.
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
- Right of access to your personal data
- Right to rectification of inaccurate or incomplete data
- Right to erasure of your data
- Right to data portability
- Right to object to the processing of your data
- Right to withdraw your consent at any time
To exercise these rights, contact us at contact@lunarashop.fr. We commit to responding within 30 days. If you believe your rights are not being respected, you may file a complaint with the CNIL (French National Commission for Data Protection and Liberties).
To learn more about our use of cookies, see our Cookie Policy.
