Frequently Asked Questions

Browse our catalogue, select your item and size, then add it to your bag. Head to your bag to complete the order. You will receive a confirmation email as soon as your order is validated.

We accept credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay and PayPal. All payments are secure and encrypted.

You can modify or cancel your order within 2 hours of confirmation by contacting us at lunarashop@hotmail.com. After this period, the order is being prepared and can no longer be changed.

Orders are shipped within 1 to 2 business days. Standard delivery in France: 2 to 3 business days. Delivery in Europe: 3 to 5 business days. Delivery to the United States and Canada: 10 to 12 business days.

Yes, shipping is free for all orders over €100. Below this amount, standard shipping fees range from €2.90 to €13.99 depending on the delivery location.

Yes, we ship to Europe (3 to 5 business days) as well as the United States and Canada (10 to 12 business days). Shipping fees are calculated at checkout.

You have 14 days from receipt of your order to make a return. Items must be in their original condition, unworn, with tags intact.

Go to the Returns & Exchanges page of your account, select the items to return and follow the instructions. A prepaid return label will be sent to you by email.

Refunds are processed within 5 to 10 business days after receipt and verification of your return, to the original payment method used for the order.

Absolutely. Every piece sold on Lunara is 100% authentic. We work exclusively with verified suppliers and every item is inspected before shipping.

Each piece is selected for its quality and condition, then authenticated and inspected before being listed for sale. This rigorous process allows us to offer designer pieces at exceptional prices.

Click on "Account" at the top right of the page, then select "Create account". Fill in your details and you will be able to track your orders and manage your addresses.

You can write to us at lunarashop@hotmail.com or via WhatsApp. Our team responds within 24 hours, Monday to Friday.